Application Support
Let’s make IT work for you
All organizations are driven by some type of application ranging from Microsoft Office suite, Adobe products, or many other various vendors that enable your business capabilities and operations. These applications must be maintained through patching, upgrades, or installation.
We will assist you in maintaining your applications with the support of your vendor through regular review of versioning and vulnerabilities so you are operating with the most up-to-date software that has the latest functionality and security.
What is Included
Installation
Application installation support with vendor engagement
Upgrades
Application upgrade support when new upgrades are made available to maintain functionality and security
Patching
Application patching support for COTS and 3rd party applications when released by the vendor
Not Included
Out of support
Software that is out of support by the vendor. There are options to get the software to a supported state
End of Life
Software that is end of life. Assessments can be completed to determine an upgrade path or new software available that is comparable
Non-COTS software
Any software that is not commercial off the shelf (COTS) software or does not have vendor support
Immediate Benefits to You
Managing and maintaining applications is a continual activity that needs consistent monitoring, review, and action. Under Bit9 IT management you will immediately gain the following value in maintaining your applications:
Expert support for application installation
You wil have access to expert support to ensure when you install your application it is achieved with best practices and security validation
Applications upgrades
As major application versions are released, you will be notified an upgrade is available and once you approve will be upgraded
Applications are patched
As new updates are released your applications will receive patching along with system patching
Improved application security
Applications will be continuously monitored for new patches and upgrades which will heighten your security posture and overall environment security
